Keeping you Safe at CBSO Centre

We are looking forward to welcoming you back to live concerts at the CBSO Centre. We continue to have a number of safety measures in place to ensure you have a safe and enjoyable experience. On this page, you can read about these safety measures and further information about what to expect when you visit us. Our friendly staff will be available to help you at every step of the way. For Keeping you Safe information at Symphony Hall, click here.

This page will be updated regularly, following the latest government advice and guidance.

Last updated: 5 August 2021

How we’re keeping you safe

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  • Advance online booking
  • Print at home / e-tickets
  • Face coverings recommended (exemption excluded) 
  • Temperature checks (for staff and contractors)
  • Hand sanitising stations 
  • Enhanced cleaning
  • Reduced capacity
  • Clear signage, and additional staff on hand to help
  • Participation in the NHS Test and Trace scheme


Find out more

General booking for our Autumn Season opens on Monday 23 August at 10am, to find out more about priority booking and supporting our work click here.

Tickets for performances at the CBSO Centre, including Centre Stage Concerts and Notelets, can be booked online or by phone, with box office phone lines (0121 780 3333) open Monday-Saturday from 10am – 2pm.

Centre Stage Concerts: due to the unreserved nature of these performances, there will be more seats available than tickets sold – allowing you to distance yourselves from others should you wish to.

CBSO Centre's Justham Auditorium is a flexible space with movable seating, so can accommodate wheelchairs as required – these must be booked in advance. In order to ensure that your seats are allocated with any access requirements in mind, please indicate your requirements when going through the booking process. For disabled patrons who need a carer to support their attendance to any concert, a complimentary carer ticket can be added during the booking process.

If you need to use the facilities, this will be possible before and after the performance. There will be a one-in-one-out queuing system for toilets – we appreciate your patience and understanding whilst waiting in the socially distanced queuing system.

If you feel unwell or have a high temperature, please do not visit the CBSO Centre. If you feel unwell prior to attending a concert for which you have tickets, please do not attend and email marketing@cbso.co.uk who will be happy to credit the value of your tickets to your CBSO account so that you can use it on future ticket purchases.


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Keeping you safe at Symphony Hall