Communications Officer


£21,346 per annum

Application deadline
First round interviews

Job description

We are seeking a highly motivated, organised and energetic Communications Officer to work within the Marketing team at the City of Birmingham Symphony Orchestra (CBSO).

This is a busy role within the Marketing Department working on varied elements of customer communications, concert administration and digital marketing. This person acts as the day-to-day contact with B:Music’s Box Office (the box office at our main performance venue) and works with the wider CBSO teams on a range of communications, including colleagues in the Development and Learning and Engagement departments. They also lead on organising and compiling guest lists for concerts, are a key point of contact for all our customer enquiries and offer a familiar face to many of our regular audiences.

How to apply

Please download the attached application pack. To apply to become our Communications Officer, please send a CV and a supporting statement of no more than two pages of A4 to Beki Smith on

We ask that you complete the equal opportunities information online when you submit your application. The information collected will be treated as confidential and used for to help the CBSO improve its approach to becoming a diverse and inclusive organisation. It will not be treated as part of your application.

Finally, please ensure that you have included your contact number and email address, as well as any dates when you will not be available or might have difficulty with the indicative interview timetable.

If you wish to have an informal discussion about the opportunity, please contact Gareth Beedie, Director of Marketing and Communications on

Essential skills

  • Experience in a similar, customer-facing role
  • Excellent written and verbal communication skills
  • Proficient in the use of Excel and Word
  • Organised and reliable with excellent attention to detail
  • Able to prioritise, handle multiple tasks and work in a fast-paced environment

Desirable skills

  • Experience in updating website content (using a CMS such as Craft, Wordpress etc.)
  • Experience of using email marketing and social media management tools
  • Experience of using ticketing/CRM systems (such as Tessitura, Spektrix etc.)
  • Knowledge of and a passion for classical music and/or experience of working within the arts.





The CBSO is an equal opportunity employer and values diversity.