Call 0121 616 6500 for a free large-print brochure or an audio-CD version.
Symphony Hall, Town Hall and CBSO Centre are all accessible to people with disabilities.
Town Hall & Symphony Hall
ACCESS SCHEME FOR DISABLED PATRONS:
The THSH Access Scheme offers free tickets for disabled patrons who need the assistance of a companion. If you register on the scheme, you won’t have to tell the Box Office and venue staff about your practical needs every time you book tickets and come to a concert. To find out more, or to join the Access Scheme, visit the THSH website or call 0121 780 4949.
For further information on facilities for patrons with disabilities, including the infra-red system for the hearing impaired, please contact Symphony Hall (for Symphony Hall/Town Hall) on 0121 780 4949. Receivers are available from the Performance Manager at the concert. Guide dogs are welcome.
Spaces for patrons who need to stay in their wheelchair during the performance are on the Stalls/Upper Circle levels of Symphony Hall and Stalls/Circle levels of Town Hall.
Wheelchair spaces and disabled companion tickets must be booked over the phone by calling 0121 780 3333 or by visiting Symphony Hall in person.
Customers who book a wheelchair space will also only pay £2.50 per ticket commission for the ticket they purchase and nothing for any free carer ticket.
MAKING AN ENTRANCE:
This year, Town Hall Symphony Hall are launching a major capital project – Making an Entrance. This transformation of the foyers in Symphony Hall will provide local, regional and national communities with a musical hub, boasting brand-new spaces for informal performances, along with improved bars, increased seating, refurbished toilets and accessible toilets on every level plus a brand-new city café.
During your forthcoming visits to Symphony Hall, as the work takes place, please be aware that there will be reduced foyer space. You will still be able to enter the venue from The ICC mall, access bars, pre-order interval drinks and access toilets. Thank you for your understanding, we will continue to work with THSH to provide audiences with the latest information on these developments.
REDEVELOPMENT WORK ON CENTENARY SQUARE:
Extensive refurbishment is currently taking place on Centenary Square, to enhance this cultural hub and its place in the city.
Due to this, there is no access to Symphony Hall for pre-booked drop off or parking via King Alfred’s Place. Disabled parking is available in Bay B, and drop off for all vehicles is at the Cambridge Street roundabout, where patrons need to walk behind the bollards to gain access to the building.
Please accept our sincere apologies for any inconvenience caused. If you have any queries, please don't hesitate to contact the Box Office on 0121 780 3333 or email email@example.com.
CBSO Centre's Justham Auditorium is a flexible space with movable seating, so can accomodate wheelchairs as required.
For CBSO Centre accessibility queries call 0121 616 6532.
There is on-road parking available in the vicinity of CBSO Centre on Berkley Street, Gas Street and the surrounding areas, as well as the below public car parks:
PARKING FOR BLUE BADGE HOLDERS:
A limited number of parking spaces for disabled people is available at Symphony Hall, allocated by ballot. This year, instead of returning a form, simply request to be entered into the parking ballot when booking on the phone or in person at the box office. For online bookings, there is an option to add the ballot to your basket for each concert before checking out. Disabled parking at Symphony Hall is not guaranteed through the ballot. If we are unable to book you a parking space, we will book you a drop-off unless otherwise requested. If you wish to enter the ballot, please ensure you have made your booking by 26 June 2018. Bookings received after this date will not be entered.