Membership Manager
Job Description
Are you passionate about building meaningful relationships? Do you excel at organisation, communication, and driving engagement? If so, we want you to join the CBSO as our Membership Manager!
At the CBSO we're dedicated to our members and creating a supportive environment where they are feel part of the CBSO. We are looking for an experienced, creative and motivated individual who wants to develop their fundraising skills in a supportive, collaborative and dynamic team. There is potential for growing and developing our fundraised income from our membership schemes and this is an exciting time to play a key role.
The Memberships Manager sits within the Development team and is essential to the smooth running of our memberships and care of our individual supporters, as well as the assisting in the delivery of events. Being a part-time role, we can offer flexibility in days and hours.
Key Responsibilities
- To implement effective strategies and campaigns for the retention and recruitment of members
- Drive growth in income by managing and delivering the CBSO’s membership programme
- Growing and developing the delivery of high-quality stewardship for the CBSO’s membership programme
Membership Programme:
- Manage and develop the CBSO’s membership programme scheme closely supported by the Development Assistant.
- Devise a strategy for growth, by undertaking including research to identify potential upgrade prosects and enabling greater segmentation of the existing donor pool.
- Work closely with the Individual Giving Manager to identify crossovers in the membership/prospect/donor base to maximise support for the CBSO in a donor centric way
- Offer personalised and bespoke stewardship for circles level members including responding personally to enquiries and brokering player support relationships
- Oversee the delivery of benefits to members, including member events
Marketing and Communications:
- Oversee the production of the Music Stand magazine.
- Work closely with marketing and communication colleagues to devise and produce membership print and online communications including the monthly members' update.
Financial and Other:
- Ensuring accurate budgeting, financial reconciliation and in-year reforecasting
- Oversee the accurate recording of the membership programme on Tessitura
- Ensuring fundraising activity is carried out in line with relevant regulation e.g. tax-efficient giving, GDPR and the Fundraising Regulator’s Code of Fundraising Practice
- Work with the Director of Development to advance wider Development objectives for the CBSO and undertake any other duties as may reasonably be required in the post.
How to apply
To apply for the role of Memberships Manager please send a CV and a supporting statement of no more than two pages of A4 to Hollie Dunster, HR Manager at hdunster@cbso.co.uk
We ask that you complete the equal opportunities information online when you submit your application. The information collected will be treated as confidential and used for to help the CBSO improve its approach to becoming a more diverse and inclusive organisation. It will not be treated as part of your application.
Finally, please ensure that you have included your contact number and email address, as well as any dates when you will not be available or might have difficulty with the indicative interview timetable.
If you wish to have an informal discussion about this role, please contact Claire Tilt, Director of Development on ctilt@cbso.co.uk.