We may collect personal data from you when you buy a ticket via B:Music, join or renew a membership with the CBSO, ask us to send you information, make a donation, pledge a legacy, attend an event, visit our premises, volunteer or participate in a project or group, supply goods/services to us, pay us for goods/services or apply for a job. The ways in which we collect data from you are listed below:

Ticket buyers, online users, members and donors

We may collect or store the following information from you when you buy a ticket or other item from us, join a membership scheme, donate, attend a concert or event, visit our website or premises, or contact us with an enquiry.

• • Title, first name and last name
  • Contact details including organisation/company name and job title (if appropriate), postal address, email address and telephone number(s)
  • Communication preferences
  • Interests
  • Membership level and voting rights
  • Ticketing, membership, and/or donation history
  • Transaction history including billing and payment card information (first six digits and last four digits, card expiry data, card type)
  • Bank details including account name, number, and sort code if you set up a direct debit with us
  • Gift Aid declaration
  • Passport details for members attending events abroad
  • Social media handle
  • Image and likeness (as captured on our CCTV cameras, and in photographs and videos we may use for promotional purposes)
  • Any other information you provide to us by email, letter, telephone, social media, via our website, or in person

Sensitive information

This includes health information (if supplied) related to your booking or membership such as access need, allergy, or dietary requirements (for you or your party).

We sometimes request sensitive personal data in our audience and members surveys to assist us with our diversity monitoring. This data is not obligatory to provide, is analysed anonymously, and not linked to individual customer records.

Online information

We keep a record of the communications we send you, and we may track whether you receive or open electronic communications so that we can ensure we are sending you the most relevant information.

We use social media to provide updates on our activities, to promote events and projects, or to communicate with you about the activities in which you are involved. We may tailor adverts on social media and elsewhere online relevant to your interests. Depending on your own privacy settings with each social media provider, you can control the CBSO’s permission to access information via social media platforms.

Data from third parties

We may also obtain or collect personal information about you from other third-party sources, for example:

• CBSO is the resident orchestra of B:Music – when you book your ticket for one of our events via their box office, your data is passed to us to provide you with information as outlined in the Use of Data section below.
• If we engage an external photographer or videographer to capture events.
• When you donate via JustGiving, they will share your username and donation amount.
• From our Board of Trustees, CBSO Community Board, CBSO Development Trust, or member of CBSO staff e.g., if they wish to invite you to a concert or event.
• Publicly available online information, such as information found in places such as Companies House, your biography on your work website, or information that has been published in articles/ newspapers.
• From an organisation which funds or works in partnership with the CBSO, for example, if you attend one of our events or meet with us as a representative of your organisation.

We may collect or store the following information from you when you participate in one of our activities, apply to join one of our ensembles, attend a concert or event, visit our website or premises, or contact us with an enquiry.

• First name and last name of participant and parent/guardian/carer where required
• Contact details of participant including postal address, email address and telephone number(s) and parent/guardian/carer where required
• Emergency/Next of Kin contact first name, last name, telephone number(s), and relationship to participant
• Date of birth and age
• Gender, place of birth, and nationality
• School/place of education name, address, email address(s), headteacher first name and last name, teacher first name and last name, school year, and school group
• Employer name (if a member of the CBSO Chorus)
• Instrument/voice part and grade
• Communication preferences
• Musical/singing experience and/or career experience
• Bank details including account name, number, and sort code when submitting travel claims
• Passport details for members attending events abroad
• Image and likeness (as captured on our CCTV cameras, and in photographs and videos we may use for promotional purposes)
• Any other information you provide to us by email, letter, telephone, social media, via our website, or in person

Sensitive information

This includes health information (if supplied) related to your participation with CBSO such as access need, allergy, or dietary requirements (for you or your party). We may also ask you for information about your ethnicity and sexuality; if you prefer to opt out, you can.

Data from third parties

We may also obtain or collect personal information about you from other third-party sources, for example:

• Music teachers and referees may provide information to us about your experience and competence.
• We may ask parents/guardians/carers or schools to supply information about under 18s for participation in our projects or for performance licensing purposes.
• If we engage an external photographer or videographer to capture events.
• If your details are given as an emergency contact for a member of one of our ensembles, or projects.

We may collect or store the following information from you when you supply goods/services to us, purchase services from us e.g., hire the CBSO Centre, are recommended to us, attend a concert or event, visit our website or premises, or contact us with an enquiry.

• Company/organisation name
• Designated contact first name and last name
• Contact details including postal address, email address(es) and telephone number(s)
• Bank details including account number and sort code
• VAT and Tax numbers
• Record of goods/services provided/received
• Communication preferences
• Image and likeness (as captured on our CCTV cameras)
• Any other information you provide to us by email, letter, telephone, social media, via our website, or in person

Data from third parties

We may also obtain or collect personal information about you from other third-party sources, for example:

• Recommendations from other organisations/clients.
• If we engage an external photographer or videographer to capture events.
• Publicly available online information, such as information found in places such as Companies House, your biography on your work website, or information that has been published in articles/ newspapers.

We may collect or store the following information from you when you apply for a job or a paid opportunity with us, apply to do work experience with us, visit our website or premises, or contact us with an enquiry.

• Title, first name, and last name
• Contact details including postal address, email address, and telephone number(s)
• Musical experience, education, and career information
• Date of birth
• Gender
• Nationality
• Image and likeness as captured on our CCTV cameras and on audition videos
• Any other information you provide to us by email, letter, telephone, social media, via our website, or in person

Sensitive information

This includes health information (if supplied) such as access need, allergy, or dietary requirements, and any other information specific to the opportunity you are applying for. We may also ask you for information about your ethnicity and sexuality; if you prefer to opt out, you can.

Data from third parties
We may also obtain or collect personal information about you from other third-party sources, for example:

• Referees may provide information to us about your experience and competence.
• Contact details and employment history from recruitment agencies, when used to fill a position.
• Publicly available online information, such as information found in places such as Companies House, your biography on your work website, or information that has been published in articles/ newspapers.

We use the information we hold to:

As a charity, the CBSO depends on donations to support our work. We aim to identify ticket buyers and existing donors who might be interested in giving additional support. To do this efficiently, we may use publicly available information (gathered by us or third parties) to see if you might want to donate more. This helps us make appropriate and tailored requests. We do not let third parties use your data for other purposes.

We might look at publicly available details about your wealth (like house price values), if you are a trustee of a charity, have donated to similar causes, or raised funds for charitable purposes, in addition to your interests in the arts.

We understand not everyone wants this, and you can ask us to stop at any time by contacting mydata@cbso.co.uk. If you do, we will delete the information we have collected about you for these purposes.

We use the information we hold to:

We use the information we hold to:

We may share your data with third party organisations as follows:

We publish lists of supporters and donors in our printed programmes. If you do not wish for your details to be included, please contact mydata@cbso.co.uk

To collect and share data with Google to utilise Google reCAPTCHA API for security purposes on our website.

We may share your data with third party organisations as follows:

We publish lists of participants and ensembles in our printed programmes. If you do not wish for your details to be included, please contact mydata@cbso.co.uk

We may share your data with third party organisations as follows:

We may share your data with third party organisations as follows:

Ticket buyers, online users, members and donors

• You can manage your own details in your online CBSO Account
• Contact mydata@cbso.co.uk
• Use the unsubscribe link in our emails

Participants in our Learning and Participation activities and members of our ensembles

• Contact mydata@cbso.co.uk or your regular CBSO contact
• Use the unsubscribe link in our emails

Suppliers, customers, and industry contacts

• If you are a supplier, contact cbsofinance@cbso.co.uk or your regular CBSO contact
• If you are an industry contact email mydata@cbso.co.uk

Job/paid for opportunity applicants, work experience applicants, and those auditioning for the Orchestra

• Contact mydata@cbso.co.uk

Under data protection law, you have rights including:

• Your right of access: you have the right to ask us for copies of your personal information.
• Your right to rectification: you have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure: you have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing: you have the right to ask us to restrict the processing of your personal information in certain circumstances.
• Your right to object to processing: you have the right to object to the processing of your personal information in certain circumstances.
• Your right to data portability: you have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
• Your right related to automated decision-making including profiling: you have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

Where you have provided your consent to the collection, processing, and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please contact us as set out at the beginning of this Privacy Policy. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to.

If you wish to make a complaint about how we are using your data, please email mydata@cbso.co.uk.

Where you take the view that your personal data is processed in a way that does not comply with the UK GDPR, you have a specific right to lodge a complaint with the Information Commissioner’s Office (ICO). They will then inform you of the progress and outcome of your complaint. You can contact the ICO at:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk