We may collect or store the following information from you when you buy a ticket or other item from us, use our website, join a membership scheme, make a donation, attend a concert or event, visit our website or premises, or contact us with an enquiry.

• Name
• Postal Address
• Telephone number(s)
• Email address
• Billing / payment information
• Ticketing, membership and/or donation history
• Communications preferences
• Access requirements
• Allergies and dietary requirements
• Any other information you provide to us by email, letter, telephone, social media, via our website or in person
• Photographs and/or video footage of audiences
• CCTV footage for the security of property and individuals
• Sensitive information - this includes health information (if you provide us with this) such as access needs or allergies.
• Online information

We keep a record of the communications we send you, and we may track whether you receive or open electronic communications so that we can ensure we are sending you the most relevant information.

We use social media to provide updates on our activities, to promote events and projects or to communicate with you about the activities in which you are involved. We may tailor adverts on social media and elsewhere online relevant to your interests. Depending on your own privacy settings with each social media provider, you can control the CBSO’s permission to access information via social media platforms.

Data from third parties

We may also obtain or collect personal information about you from other third party sources, for example:

• As the CBSO is the resident orchestra of Symphony Hall, when you book your ticket for a CBSO concert via B:Music’s Box Office your data is passed to us in order for us to provide you with information as outlined above
• If you are bought a CBSO product (such as book, online concert or membership) as a gift, your contact details will be supplied to us so that we can send you your gift.
• If we engage external suppliers for photography and video capture
• Publicly available information, such as information found in places such as Companies House, your biography on your work website or information that has been published in articles/ newspapers.
• From our board members or other volunteers, for example if they invite you to a concert or event
• From an organisation which funds or works in partnership with the CBSO, for example if you meet with us or attend an event as a representative of the organisation

We may collect or store the following information from you when you choose to participate in one of our activities, or apply to join one of our ensembles, attend a concert or event, visit our website or premises, or contact us with an enquiry.

• Name of participant (and parent where required)
• Postal Address
• Telephone number(s)
• Email address
• Billing / payment information
• Communications preferences
• Access requirements
• Allergies and dietary requirements
• Any other information you provide to us by email, letter, telephone, social media, via our website or in person
• Musical experience or career information
• Photographs and/or video footage of participants
• CCTV footage for the security of property and individuals
• Sensitive information - this includes health information (if you provide us with this information) such as access needs or allergies.

Data from third parties

We may also obtain or collect personal information about you from other third party sources, for example:

• Music teachers and referees may provide information to us about your experience and competence
• We may ask parents / guardians or schools to supply information about under 18s for participation in our projects or for performance licensing purposes.
• If we engage external suppliers for photography and video capture
• If your details are given as an emergency contact for a member of one of our ensembles, or projects

We may collect or store the following information from you when you express an interest in volunteering/participating, or continue to volunteer/participate with us.

• Name
• Postal Address
• Telephone number(s)
• Email address
• Access requirements
• Allergies and dietary requirements
• Any other information you provide to us by email, letter, telephone, social media, via our website or in person
• Photographs and/or video footage of participants
• CCTV footage for the security of property and individuals

Sensitive information
This includes health information (if supplied) such as access needs or allergies.

Data from third parties
We may also obtain or collect personal information about you from other third party sources, for example:

• Referees may provide information to us about your experience and competence
• If we engage external suppliers for photography and video capture

We may collect or store the following information from you when you supply goods or services to us, purchase services from us (e.g. Hiring the CBSO centre) or are recommended to us:

• Name of company
• Name of designated contact(s)
• Postal Address
• Telephone number(s)
• Email address(es)
• Billing / payment information including bank details
• Record of goods/services received/provided
• Any other information you provide to us by email, letter, telephone, social media, via our website or in person
• CCTV footage for the security of property and individuals

Data from third parties
We may also obtain or collect personal information about you from other third party sources, for example:

• Recommendations from other organisations / clients
• Publicly available information about you from your website
• Evaluations of visiting artists, which are collated from members of the orchestra

We may collect or store the following information from you when you apply for a job with us:

• Name
• Postal Address
• Telephone number(s)
• Email address
• Access requirements
• Any other information you provide to us by email, letter, telephone, social media, via our website or in person
• Musical experience or career information
• CCTV footage for the security of property and individuals

Sensitive information
This includes health information (if supplied) such as access needs or allergies. We may ask for other information specific to the opportunity you are applying for.

Data from third parties
We may also obtain or collect personal information about you from other third party sources, for example:

• References from previous employers
• Publicly available information about you online
• Contact details and employment history from recruitment agencies, when used to fill a position

We use the information we hold:

Contacting you by Post, email and Telephone
If you do not want to receive information by post about events, offers or our fundraising activities, you have the option to change any of your contact preferences at any time by contacting unsubcribe@cbso.co.uk or by logging into your CBSO online account.

If you provided your consent when you purchased your ticket via B:Music's Box Office, from time to time we will send you recommendations and ticket offers by email for similar events and opportunities to support our work. Should you wish not to receive this information you will always have the option to unsubscribe from future emails from CBSO via a link at the bottom of our emails. Alternatively you can tell us directly by emailing unsubscribe@cbso.co.uk

If you have provided your telephone number when you purchased your ticket via B:Music Box Office, or directly to the CBSO, we may use this to inform you of a cancelled or re-arranged performance, to gain your views on our service, or to talk to you about relevant opportunities to support our work as an Arts Charity. Should you wish not to receive marketing or fundraising calls from us please let us know via unsubscribe@cbso.co.uk.

Membership
Customers joining one of our membership schemes will receive information by email and post relating to events and activities as a paid-for benefit of the scheme.

Multi-buy Discount and Group bookers
Customers purchasing a multi-buy discount booking or Group booking may receive additional benefits of information related to multi-buy discounts and group bookings, information about new concerts and regular CBSO Music Stand magazine.

Fundraising and profiling
As a charity, the CBSO relies on donations from individuals to support its charitable purposes. To do this, we look to identify individuals who, in addition to being purchasers of tickets, may be interested in supporting our charitable objectives through other means, including charitable donations. We also review whether existing donors may wish to provide further financial support.

To enable us to do this in an efficient, effective and focused way, and to ensure the requests we make are appropriate, proportionate and tailored, we may use publicly available information (collected either in-house or by third parties) to identify whether or not you are likely to wish to provide additional donations to the CBSO. We do not allow third parties to use the data we provide them about you for other purposes.

The information that we may process includes publicly available information relating to your wealth (including house price values), whether you are a trustee of a charity or have previously donated to similar charities, or raised funds for charitable purposes, in addition to your interest in the arts.

We understand that not all of our audience members or donors will want us to carry out such processing and you are free at any time to ask us to stop doing this in respect of your data. You can do this by contacting unsubscribe@cbso.co.uk. If you do this we will delete the information that we have collected about you for these purposes.

We use the information we hold:

We use the information we hold:

We use the information we hold:

We use the information we hold:

We may share your data with third party organisations as listed below:

• To use third party processors providing services to the CBSO
• With agreement about data management protocols, we may make anonymised data available to other agencies such as The Audience Agency and the Association of British Orchestras for analysis and research purposes (for instance, comparison sales trends over time and geographical comparisons). This assists with reporting to funders and strategic planning, helping us to make better business decisions.
• We may take photographic or video recordings and share these with media and social media outlets. We always make clear when photography or recordings are taking place.
• We publish lists of supporters and donors in our printed programmes but you can request us not to include your information should you wish.
• We share data with fundraising prospect companies in order to undertake profiling as described above .
• To maintain the security of property and individuals using CCTV footage
• To collect and share data with Google to utilise Google reCAPTCHA API for security purposes on our website.

We may share your data with third party organisations as listed below:

• To use third party processors providing services to the CBSO
• We may share your details (including photograph) with a freelance chorus or workshop leader, or chaperone (for children’s activities) in order to run the activity effectively or to provide relevant authorities with information required to process performance licenses.
• We may take photographic or video recordings and share these with media and social media outlets. We always make clear when photography or recordings are taking place.
• We may take photographic or video recordings of under 18s and share these with media and social media outlets.
• We publish lists of participants, supporters and donors in our printed programmes, but you can request us not to include your information should you wish.
• To maintain the security of property and individuals using CCTV footage

We may share your data with third party organisations as listed below:

• To use third party processors providing services to the CBSO
• We may share your details (including photograph) with an external project manager in order to run the activity effectively or to provide relevant authorities with information required for access and/or safety for the activity you have signed up for.
• We may take photographic or video recordings and share these with media and social media outlets. We always make clear when photography or recordings are taking place.
• We may take photographic or video recordings of under 18s (with parental consent) and share these with media and social media outlets.
• We publish lists of participants, supporters and donors in our printed programmes, but you can request us not to include your information should you wish.
• With Companies House, Charity Commission, our auditors and professional advisers to ensure compliance with legal, governance and other regulatory requirements
• To maintain the security of property and individuals using CCTV footage

We may share your data with third party organisations as listed below:

We may share your data with third party organisations as listed below:

You can update your personal contact and communication preferences data at any time, by visiting your CBSO account online, or by contacting us at mydata@cbso.co.uk. Every promotional email we send you will contain an option to unsubscribe, or you can contact us at mydata@cbso.co.uk.

You can ask us to update your information, or how you hear from us by contacting mydata@cbso.co.uk or your regular CBSO contact.

You can ask us to update your information, or how you hear from us by contacting mydata@cbso.co.uk or your regular CBSO contact.

You can ask us to update your information, or how you hear from us by contacting mydata@cbso.co.uk or cbsofinance@cbso.co.uk.

You can ask us to update your information, or how you hear from us by contacting mydata@cbso.co.uk or our HR Manager on 0121 616 6515.

We will store data in our database system(s) for a maximum of seven years after your last engagement with us, through ticket, gift voucher or membership purchases, or making donations. At that point your data will be deleted, no longer processed, and you will cease to receive communications from us, unless there is an outstanding issue, claim or dispute requiring us to keep such information until resolution.

We will store data in our database system(s) for a maximum of five years after your last engagement with us, through participating in our work, or requesting to be kept up to date with our activities. At that point your data will be deleted, no longer processed, and you will cease to receive communications from us, unless there is an outstanding issue, claim or dispute requiring us to keep such information until resolution.

We will store data in our database system(s) for a maximum of five years after your last engagement with us, through your volunteering work, or requesting to be kept up to date with our activities. At that point your data will be deleted, no longer processed, and you will cease to receive communications from us, unless there is an outstanding issue, claim or dispute requiring us to keep such information until resolution.

We will store data in our database and finance system(s) for as long as you continue to purchase services from us, supply us with goods and/or services, or 6 years plus the current tax year, where the relationship is not ongoing. At that point your data will be deleted and no longer processed, unless there is an outstanding issue, claim or dispute requiring us to keep such information until resolution.

For unsuccessful candidates, we will store data in our HR systems for 6 months following your application, at which point it will be deleted, unless:

• There is an outstanding issue, claim or dispute requiring us to keep such information until resolution
• You consent to our keeping your data on file to keep you informed of other suitable opportunities.

Successful candidates’ data will be kept under the terms of the Privacy Statement (internal) which will be issued to all employees on appointment.