17.

The Small Print

This page details terms and conditions relevant to CBSO ticket bookings, offers and competitions.

Please note that tickets for most CBSO events are sold through the B:Music Box Office, and as such are also subject to the respective B:Music Terms and Conditions. These terms and conditions also relate to attendance at performances in B:Music-owned venues. The CBSO has no policy control in external venues.

Standard Tickets

  • Tickets for all CBSO performance are non-refundable or exchangeable, unless the performance is cancelled or rescheduled. 
  • A per ticket commission applies for all tickets sold through the B:Music Box Office - all prices are shown inclusive of this commission.
  • The CBSO reserves the right to alter programmes and artists without notice.
  • The B:Music Box Office will charge £2 for printing duplicate tickets.
  • All tickets are subject to availability.

Family Concerts and Notelets

  • Children (under 16) must be accompanied by an adult.
  • To check the suitability of a performance for your family, please consult the performance web-page or enquire when booking.
  • All children aged over 9+ months require a ticket for both Family and Notelets concerts.

Concert Packages

  • CBSO Concert Package discounts are available for the majority of main Season concerts.
  • Tickets must be booked in a single transaction to qualify for the package discounts.
  • Package discounts cannot be combined with any other discount or concession.
  • Concert Package discounts are accrued ona  per-ticket, per-concert basis. Where you book a different number of tickets for each concert, the total discount applied may vary.
  • If you are unable to attend a concert in your CBSO Concert Package, you can exchange to same-price seats for another CBSO concert at Symphony Hall within the same Season, or use tickets as part-payment towards CBSO tickets of a higher value (also within the same Season), subject to availability (with a limit of one exchange per ticket; subsequent exchanges will be charged at £3). To arrange an exchange call the Box Office on 0121 780 3333 at least 48 hours in advance of the concert from which you are exchanging. Tickets should be returned to B:Music Box Office, Symphony Hall, 8 Centenary Square, Birmingham B1 2EA, and must be received prior to the concert date in order for the exchange to be carried out. The Box Office reserves the right to refuse exchanges at shorter notice. Only tickets purchased as part of your CBSO Concert Package can be exchanged. Credit notes cannot be issued.
  • Notelets, Centre Stage, Family Concerts and some performances at Town Hall are not eligible for concert package discount and associated benefits.

Exchanging Tickets within your Concert Package:

  • Tickets booked as part of a CBSO Concert Package are eligible to be exchanged to another within the same concert Season, subject to availability. 
  • Where there is a difference in ticket price, customers will be expected to pay the difference and no credits or refunds will be issued in the event of tickets being exchanged for those of a lesser monetary value. 
  • Tickets can only be exchanged once and must be arranged at least 48 hours in advance of the concert. The Box Office reserves the right to refuse exchanges at shorter notice. 
  • Only tickets purchased as part of your CBSO Concert Package can be exchanged. Credit notes or refunds cannot be issued. 

Discounted Tickets

  • £5 tickets are available for those aged 17 and under, students, benefit recipients (including those on income support, job seeker's allowance, pension credit and disability tax credit) and school/youth music groups.
  • £10 tickets are available for those aged 18-30.
  • These discounts are only available on main Season performances, and exclude Family Concerts and Notelets. 
  • These discounts cannot be used in conjunction with any other offer and are subject to availability.
  • All discounted tickets are exempt from the per ticket commission charged by B:Music.
  • Discounted tickets are also subject to our standard ticket terms.
  • Please note, you may be asked for proof of eligibility when booking or collecting your tickets.

Starter for Ten

  • A limited number of £10 seats will be available to those who haven't previously seen the CBSO perform.
  • These can be booked online or over the phone through the B:Music Box Office.
  • Starter for Ten tickets are limited to two tickets per booking.
  • This offer can only be claimed once, and will not be available to anyone who has booked CBSO tickets before.
  • These tickets are also subject to our standard ticket terms.

Group Tickets

  • All CBSO performances at Symphony Hall and CBSO Centre are available to book under the groups discount. Contact the B:Music Box Office to make your reservation.
  • Groups of 10+ will receive a 20% discount on each ticket’s price
  • Groups of 20+ will receive a 25% saving on each ticket’s price, with every 11th ticket free
  • Tickets for children aged 17 or under will be priced at £5 for all group bookings and no further discount applies (excluding Family and Notelets concerts)
  • All group bookings of 10 or more will be subject to a reduced per-ticket commission of £1
  • You will need to confirm final numbers for your group at least one month in advance, and full payment must then be made.
  • If you distribute your tickets in advance, please make a note of which group members are sitting in which seats on your group member seat allocation form, and return it to the address given on the form, in case any of your group mislay their tickets.
  • Please note that if you are bringing a coach to Symphony Hall and would like to drop off outside the front doors, you will only be allowed access through the barrier if you have provided details of your coach company in advance to the B:Music Box Office. Passes to guarantee your entrance through the barrier will be sent to you when registered.

Accessible Tickets

  • Both CBSO Centre and Symphony Hall are fully accessible for those with additional needs.
  • If you are attending concerts at Symphony Hall, accessible tickets can be booked by joining the B:Music Access Scheme which offers a dedicated phone line. Find out more on the B:Music website.
  • For performances which include a BSL interpreter, seats can be booked online and those with the best view of the interpreter are highlighted on the seating plan.
  • Free companion tickets can only be booked through the Box Office at Symphony Hall, either by phone or via email.

Customer Data

  • Once you have booked tickets for a CBSO concert, your contact details will be held on the CBSO’s and B:Music’s marketing and box office databases.
  • You may receive details from both organisations about their future activities, using any of the contact methods you provided, unless you specify otherwise when booking.
  • Other arts organisations and companies carefully selected by CBSO and B:Music may also be interested in sending you information on events and products they think will be of interest. If you do not want your details to be passed to other organisations please tell us at the time of booking.

For full details of how we use your data, visit our privacy policy.

Per Ticket Commission

A 'per ticket commission' is charged by the B:Music box office as follows:

A £3.50 per ticket commission is charged when you book through the B:Music Box Office – online, by phone or in person. Group Bookings, by phone or in person, are subject to a £1 per ticket commission. There is no per ticket commission on tickets priced £15 and under. The commission is included in the advertised ticket price.

Wheelchair spaces and disabled companion tickets must be booked over the phone by calling 0121 780 3333 or by visiting Symphony Hall in person. Wheelchair position tickets are subject to a £3.50 per ticket commission - no fee applies to free carer tickets.

No fee applies to tickets £15 and under (unless tickets are posted, in which case there is a postage fee of £1.50).

Click here to visit the Terms and Conditions page of the B:Music website for further information.


Members’ Events

  • Invitations to members’ events are exclusive to existing members only.
  • Non-members may only attend a members’ event when in the company of an existing member.
  • When booking for an event you’ll receive a booking confirmation but we won’t issue any tickets.  Your name will be added to a Guest List and you will be welcomed on arrival.
  • Event bookings are processed in the order that they are received, on a first-come first-served basis.
  • If an event is fully booked, you will be informed and asked if you would like your details to be added to a waiting list. If a place then becomes available you will be notified and only charged at that point (if the event is a chargeable event).
  • Bookings are non-refundable. However, if you’re unable to attend an event please contact development@cbso.co.uk in advance and we will be happy to credit the value of the event booking so that you can use it on a future member event. Credits cannot be used for any other type of booking.

Competitions

The below terms and conditions apply to all our competitions unless specified otherwise:

  • Entry into any CBSO-promoted competition will be deemed as acceptance of the below terms and conditions.
  • By entering the competition, entrants automatically give consent for their entries and any content thereof, including their name and other personal data, to be used in any and all CBSO publicity materials without notice or limitation
  • Employees of the CBSO, their family members or anyone else connected in any way with the competition shall not be permitted to enter competitions.
  • There is no entry fee and no purchase necessary to enter CBSO competitions.
  • No entries to the competition will be permitted after the specified closing date. CBSO reserve the right to reject competition entries on these grounds. No responsibility can be accepted for entries not received for any reason, even if beyond the entrant's control.
  • Prizes are non-transferable and no cash alternative is offered. Prizes are subject to availability and the CBSO reserves the right to substitute any prize with another of equivalent value without notice.
  • Competitions run over multiple social media platforms class as one competition, with one overall prize. 
  • Unless otherwise specified, winners will be drawn at random. 
  • The promoter’s decision in respect of the winner all matters to do with the competition will be final and no correspondence will be entered into.
  • The winner will be notified within 10 working days of the closing date. If the winner cannot be contacted or does not claim the prize within 10 working days of notification, the CBSO reserves the right to withdraw the prize and pick a replacement winner.
  • The CBSO reserves the right to cancel or amend the competition and these terms and conditions without notice.

Symphonic Sessions at Hockley Social Club

  • The CBSO reserves the right to alter programmes and artists without notice.
  • Please note that the CBSO and Hockley Social Club will endeavor to sit groups together wherever possible, but due to the unreserved seating in the venue, this cannot be guaranteed. Please arrive in good time prior to the performances starting to maximise your chances of all sitting together.
  • Tickets are non-refundable or exchangeable. Refunds will only be given if a performance is cancelled or rescheduled. 
  • Tickets are not transferable to another concert or event unless you are advised otherwise and you may be charged a fee. Any refunds are limited to the value of the booking and will be issued to the card with which you purchased your ticket.
  • Promotional codes and special offers cannot be applied to tickets that have been already booked.
  • Please check your tickets carefully, as mistakes cannot always be rectified.
  • All tickets are subject to availability.
  • Tickets cost £15 per person or £50 for a group of four. The ticket cost contains one standard drink with a choice of house wine, beer or a soft drink.