Frequently Asked Questions


How do I book tickets?

There are a number of ways you can book your tickets for a CBSO performance:

  • By clicking 'book now' on any event on the CBSO website.
  • By calling the B:Music Box Office on 0121 289 6333, Mon - Sat 10am - 2pm.

Which account am I being asked to log in to?

If you are booking tickets online, you will need to log in to your B:Music account. This is because all of our tickets are sold through the B:Music box office.

If you are looking to purchase a membership, tickets to a membership event, or a digital concert, you will need to log in to your CBSO account.

I have access requirements, how do I book tickets?

To book accessible tickets, you will need to be part of B:Music's Access Scheme. You will then be able to book tickets by calling 0121 289 6343.

Hearing impaired patrons can call the Box Office minicom line on 0121 644 6140.

How will I receive my tickets?

If you purchase your tickets online, you will be given a choice of how you want your tickets to be delivered.  

  • E-ticket to print at home (or show on your device)
  • Printed tickets posted to you

If you are booking close to the date of the event, you may not be able to have your tickets posted to you. 

How do I collect my Mystery Seat tickets?

You can collect Mystery Seat tickets from the box office half an hour before the start of the performance. Find out more about Mystery Seats here. 

There's a problem with my booking - what should I do?

We're keen to do anything we can to help fix any problems with your booking. 

In the first instance, we recommend that you contact the box office at 0121 289 6333 or at If the box office are unable to assist with your  enquiry, you can contact the CBSO at 0121 616 6500 or

How do I book tickets for the CBSO Connection Coach?

If you live in Cheltenham or Lichfield, you may be able to travel by coach to certain concerts. These performances will be marked in our brochure and our website. You will not be posted a physical ticket for coach travel, but your name will be added to the list of approved passengers. When you purchase tickets for a relevant concert online, you will be given the option to add coach tickets to your basket. If you're booking in person or over the phone, simply request a coach ticket.

Alternatively, you may be able to travel on a community-run coach in your area. 


We really look forward to welcoming you to a CBSO performance.

How do I get to Symphony Hall

Symphony Hall is located 8 Centenary Square, Birmingham, B1 2EA.

How do I get to the CBSO Centre?

The CBSO Centre is located at Berkley Street, Birmingham, B1 2LF.

What time should I arrive?

We recommend that you arrive around 15 minutes prior to the start of your performance. This will give you time to collect any tickets, find your seats and pick up a programme before the start of your concert. 

Where can I park?

There is currently very limited parking in central Birmingham, and so where possible we advise that you travel by public transport. 

You can access a map of available parking within Birmingham here

What Covid restrictions are currently in place?

For the most up-to-date information on Covid restrictions, please visit the B:Music website. 


What should I wear?

There is no dress code for our performances. You may choose to dress in smart casual if you are celebrating a special occasion or enjoy dressing up, but you will feel equally comfortable in casual clothing. 

Can I take in food and drink?

Drinks purchased from the Symphony Hall bar can be taken into the hall. Please do not bring food into the hall, as it may negatively impact other audience members' experience. 

Will I be able to take photographs?

You are welcome to take photographs of our performance whenever the orchestra are not playing such as during applause breaks. We ask that you avoid taking photographs whist the musicians are performing, as it may be distracting. Please do not record video or audio of the orchestra performing. 

When should I clap?

We warmly invite you to clap and show your appreciation for the orchestra at the end of each piece. Some of our pieces are separated into movements. Between each movement there may be a short pause, during which some audience members choose not to applaud, in order to facilitate a smooth transition between movements. If you are anxious about when to applaud, we recommend that you follow the lead of those around you, or that you simply applaud when you wish to show your appreciation. 

How can I find out more about the music?

You can download a free PDF programme with information about the music at your performance from our website. You can also look at our website for information on the duration of each piece, which will be shown to the right of the name of the work and its composer. 

If you have any further questions about our performers or the music being performed, please do feel free to get in touch at