Frequently Asked Questions
You've got questions? We've got answers!
2023-24: CBSO Remastered
What is 2023-24: CBSO Remastered
How can I book tickets?
Tickets can be booked online at cbso.co.uk or by calling the B:Music Box Office on 0121 780 3333. Phonelines are open Monday to Saturday, 10am-2pm. If you would prefer to book in person, the box office desk in Symphony Hall will also be open from 11am-4pm, Monday-Saturday.
We also have a new ‘Quick Book’ feature on the CBSO website, which has been designed to make booking simpler and faster for anyone booking multiple concerts as part of our multi-buy discount for the 23-24 Season. Find out how this works, along with a list of all concerts included in our multi-buy discount here.
Can I get a copy of the 23-24 Season brochure?
How much do tickets cost?
Tickets for Main Season concerts start at £26 (including commission).
Our Youth Orchestra, Family, Notelets and Centre Stage concerts, as well as African Fusion Feat. Abel Selaocoe on 28 April 2024, have a single ticket price. Please see the individual events for details. Tickets for Madam Butterfly on 29 June 2024 are also priced differently.
We also offer lots of different ways to save on tickets!
Do you still offer package discounts?
Yes! Our new multi-buy discounts have replaced our former package discounts, and they work in almost the same way. Full details can be found here.
We now offer fixed savings on multi-buy discounts! This means you’re able to keep your original per-ticket discount (not including commission) across all future bookings for eligible performances in the 23-24 Season.
What discounts are available?
There are lots of great ways to save money on tickets with our ticket offers and concert packages!
If you’re booking for more than one concert this Season, you can save using our multi-buy discount. Book for any two eligible concerts in the same transaction and save on each ticket, as well as claiming exclusive benefits.
We offer tickets from £5 for students, under-18s, and benefit recipients. 18-30s can get tickets from £10.
Find a full breakdown of ways to save on tickets here.
If you’re booking for a group of 10 or more, take a loot at our group discounts.
How do I book tickets?
There are a number of ways you can book your tickets for a CBSO performance:
- By clicking 'book now' on any event on the CBSO website.
- By calling the B:Music Box Office on 0121 780 3333, Mon - Sat 10am - 2pm.
- By visiting the B:Music Box Office in-person during the box office opening hours.
Which account am I being asked to log into?
If you are booking tickets online, you will need to log in to your B:Music account. This is because all of our tickets are sold through the B:Music box office.
If you are looking to purchase a membership, tickets to a membership event, or a digital concert, you will need to log in to your CBSO account.
I have access requirements, how do I book tickets?
To book accessible tickets, you will need to be part of B:Music's Access Scheme. You will then be able to book tickets by calling 0121 289 6343.
Hearing-impaired patrons can call the Box Office minicom line on 0121 644 6140.
How will I receive my tickets?
If you purchase your tickets online, you will be given a choice of how you want your tickets to be delivered.
- E-ticket to show on your device (or print at home)
- Printed tickets posted to you roughly two weeks before the performance (at an additional cost of £2 per order)
- Printed tickets to collect from the Box Office
If you are booking close to the date of the event, you may not be able to have your tickets posted to you or held for collection at the desk.
There's a problem with my booking - what should I do?
We're keen to do anything we can to help fix any problems with your booking.
In the first instance, we recommend that you contact the box office at 0121 780 3333 or at email@example.com. If the box office are unable to assist with your enquiry, you can contact the CBSO.
How can I give CBSO tickets as a gift?
You can book printed tickets to any of our performances and give them as a gift, as we do not check the names on tickets. Unfortunately, we are not able to offer CBSO gift vouchers.
How do I get to Symphony Hall?
Symphony Hall is located 8 Centenary Square, Birmingham, B1 2EA.
How do I get to CBSO Centre?
The CBSO Centre is located at Berkley Street, Birmingham, B1 2LF.
What time should I arrive?
We recommend that you arrive around 15 minutes prior to the start of your performance. This will give you time to find your seats, use the loo, and pick up a programme before the start of your concert.
If you have tickets for collection at box office, you may wish to arrive a few minutes earlier.
Where can I park?
There are multiple car parks close to both Symphony Hall and CBSO Centre, including ones at Brindley Place and The Mailbox.
What happens if there are train strikes?
Unfortunately, we are only able to offer credits and refunds when a concert is cancelled. We advise checking train services and making travel plans well in advance.
What happens if there is a change of artist or programme?
We'll always contact any customers for whom we have the relevant permissions to inform them of any changes to our performances. Unfortunately, unless a performance is cancelled we are unable to offer credits or refunds.
At the Performance
What should I wear?
There is no dress code for CBSO concerts, so please wear whatever you feel most comfortable in.
Can I take in food and drink?
Drinks purchased from the Symphony Hall bar can be taken into the hall. Please do not bring food into the hall, as it may impact other audience members.
Will I be able to take photographs?
We are very happy for you to take photographs at our concerts, and we’d love for you to share them with us on social media @TheCBSO. Please be discreet to avoid disturbing other audience members. We'd suggest dimming the brightness on your phone, taking pictures during applause breaks and not using your flash. Please note that filming is not allowed.
When should I clap?
There are no set rules, though many audience members do wait until the end of a piece before clapping. Certain pieces are separated into movements – with a short pause in the music – during which some audience members choose not to applaud. If you are worried about getting it right, we recommend that you follow the lead of those around you, or that you choose to clap when you wish to show your appreciation.
How can I find out more about the music?
You can download a free PDF programme with information about the music at your performance from our website. You can also look at our website for information on the duration of each piece, which will be shown to the right of the name of the work and its composer.
If you have any further questions about our performers or the music being performed, please do feel free to get in touch!
Can I purchase a printed programme?
You can download a free PDF programme with information about the music at your performance from our website.
Printed programmes are also available at most performances from the CBSO Information Desk (opposite door 2) at a cost of £4 per programme.
What happens if I'm late?
If for any reason you arrive late to a performance you may be asked to wait outside until the end of a piece or movement, so that your entrance doesn't disturb the audience. Wherever possible, our colleagues at B:Music will try to seat you in the Radio Room until you can enter the auditorium. From here, you will be able to hear and see the performance.